Scotty's Cartoons Terms and Conditions
Thank you for using our products and services. They are provided by SCOTTY’S CARTOONS located in the United Kingdom.
By using our services, you are agreeing to these terms. Please read these Terms and Conditions carefully before using the www.scottyscartoons.co.uk website.
Copyright Notice
Copyright and other relevant intellectual property rights exist on all text and images relating to SCOTTY’S CARTOONS services and the full content of this website.
Any designs produced by us for you will remain the intellectual property of SCOTTY’s CARTOONS and may not be used in any other form without our prior written consent.
Privacy Statement
We are committed to protecting your privacy. SCOTTY’s CARTOONS privacy policies explain how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that SCOTTY’s CARTOONS can use such data in accordance with our privacy policies.
Only SCOTTY’s CARTOONS who, in the course of their duties, can access and use information collected from individual customers. Our full GDPR Privacy Policy can be read HERE.
Shop items returns and refunds policy
If you are unhappy with a product that you have purchased from SCOTTY’S CARTOONS online shop, please let us know. Our Returns & Refunds Policy gives you 10 days to return or exchange an item purchased online with a valid receipt.
To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, free gifts and documentation that were packed with the product. We will exchange it or offer you a refund based on your original method of payment excluding any postage charges.
If you have any further questions or would like to request a refund, please do not hesitate to contact us at scotty@thedogcartoonist.co.uk
Faulty items
SCOTTY’S CARTOONS have a thorough process of care to ensure that your product leaves us in excellent condition. In the rare instance that you receive a faulty item, please contact SCOTTY’S CARTOONS at scotty@thedogcartoonist.co.uk as soon as possible, to receive a full refund or exchange.
Booked services: Commission cancellations
It is important to SCOTTY’S CARTOONS that every client is a happy client, so we ensure that a full brief is taken before the start of each commission. We know how special the people are who receive our cartoons, and we do our utmost to ensure that the cartoon is perfect, every step of the way.
As commissions involve completely bespoke work, we are unable to offer refunds but it is for that reason that the initial process and briefing is so thorough.
If you book a cartooning service with SCOTTY’S CARTOONS (for example, a logo design or a pet caricature scene), you will be charged a deposit which will then be deducted from the final cost of the service on the competition date. This deposit is NON-REFUNDABLE and covers costs to SCOTTY’S CARTOONS for reserving calendar dates, as well as any preparation required before your booked date.
The remainder of the costs will not be charged to you if the service is cancelled before the services begin.
Any work undertaken in part before any cancellation is made, will be charged.
If all work is completed before the cancellation is made, then the full cost of the service will be charged.